About Us

WHO WE ARE

PANACHE is a brand focused on crafting modern yet exquisite timeless garments for Women. Established in Toronto, PANACHE gains it's inspiration from the world's leading fashion capitals, manifesting it's vision of empowerment and confidence through a Women's wardrobe.

The P A N A C H E Woman

E L O Q U E N T.  C O N F I D E N T.  E M P O W E R E D 

Our Customers

Our most valuable asset is ... YOU! Our customers are our friends, and we make sure their taken care of. Your satisfaction is our priority, and we want to ensure you love your PANACHE garment as much as we do. Your feedback is important to us, as it helps us reflect. We promise to value our relationship, and take care of your outfit, while you focus on yourself.   

Customer Assistance

Returns and Refunds

We understand not every order will work out for you, and that's okay!


We will gladly refund your purchase, provided it:

  • Is in brand new condition
  • Has not been dry cleaned/washed
  • Has not been tailored
  • Accompanied by the original invoice
  • Is within the specified time frame (see below)

Full Price and Sale Merchandise

The garments may be returned to us within 30 days from the day of your invoice. If the garments are received after the 30 days, the items will not be refunded or returned back to the customer. To process the refund, the return slip must be completed and sent with the item. Return shipping costs are not covered at this time. 


Due to hygienic reasons, bodysuits are not eligible for refunds.

 

Exchanges

Exchanges can not be processed with a return. Another order will have to be placed on www.panachewomen.com for the item of your choice and/or size. 

Shipping

No matter where on the globe you are, we have you covered. 


For a flat rate of $12, we will ship you your order! This offers standard shipping 5 - 7 business days. 


All individual orders require a separate shipping fee. 

Payment Methods

So you can shop with ease, we accept the following methods of payments - 


Credit Cards

  • Visa
  • Mastercard

Debit Cards


Other forms of payment include

  • Paypal
  • Apple Pay on supported devices 

However, to ensure a smooth delivery process, we do not accept the follow methods of payment - 

  • Payment on Delivery 
  • Money Orders
  • Cheques 
  • Deposits 

Contact Us

We are here to listen and want to know what you think! Whether your question is about our product or service, or you just want to say Hi!, we'd love to hear from you!  You can email us at customerassistance@panachewomen.com Please allow for up to 48 hours for a reply.